iGAM hosted an interview with Russell Looper of MRO, Inc. to dive into the 20-month warranty coverage we provide for our robots and manufacturing equipment. Read on to learn how our partnership with MRO, Inc. will give you the peace of mind you need for your purchase with iGAM.
Let’s face it: robots are expensive machines with numerous moving parts that require scheduled tune-ups and tests. You do your research to find the highest quality robots for your company, but after the purchase, it is necessary to have coverage. With iGAM’s MRO 20-Month Warranty Coverage, you can be certain that you have both high-quality machines and the coverage to back them up.
What is MRO, Inc.?
Manufacturing Repair & Overstock (MRO, Inc.) is a repair and sales company that specializes in manufacturing equipment and parts. When you purchase robots or manufacturing equipment through iGAM, MRO’s 20-month warranty guarantees the quality we demand of our equipment. Learn more through our interview below with Russell Looper, the co-founder of MRO, Inc., as we delve into our partnership and warranty coverage.
Interview with Russell Looper
iGAM: So, what is MRO, Inc. and how did it get started?
RL: My business partner, Justin Wilson, and I started MRO, Inc. in 2012 to provide manufacturing equipment repair and brokering overstock equipment for manufacturing companies. We’re a technology and solutions company; we provide our customers in the manufacturing industry everything from replacement parts and refurbishing to maintenance and predictive maintenance on their products.
iGAM: What kind of companies do you service in particular?
RL: We’ve repaired equipment for six to seven thousand companies ranging from two person shops to Fortune 500 companies. Some examples of our larger customers include General Motors and Mercedes.
iGAM: What types of industrial equipment do you repair?
iGAM: And what is the process for testing these kinds of equipment for reparation? RL: We repair anything in the manufacturing process from an electronics and automation standpoint. For example, products with circuit boards, industrial touchscreens, servo motors, full robot rebuilds, a lot of the parts and pieces that go into making manufacturing equipment work.
RL: The process is different for each type of equipment, but the first thing we do when we receive a piece of equipment is evaluate it and grade it for repairability and the condition of the equipment itself.
iGAM: Once you evaluate the equipment, how do you decide if something is worth repairing versus being irreparable?
RL: Products that are not reparable are equipment that have catastrophic damage that can't be reassembled. We don’t have many cases of irreparable equipment, however; our irreparable rate is in the low single digits. We repair the majority of the equipment we receive, even if it is poor condition. For items in dire condition, we have a department called Solutions that uses our inventory to replace or exchange for parts.
iGAM: How fast is your turnaround once you receive the equipment for repair?
RL: Generally, it’s 10 days or less. We also have a rush service where we fix equipment within 72 hours.
iGAM: What would you say is the most common kind of equipment you see on a week-to-week basis?
RL: We see a lot of servo motors, touchscreens, servo drives... It's because they are the most prevalent products in the industry. Every robot must have its own independent drive for each movement and turn, or one big drive that has multiple drives inside of it. Those robots are like your arm, from your shoulder to your hand: your shoulder would have a servo motor, as well as individual servo motors for your elbow and wrist. And there would be a servo drive to control those servo motors. So, those are the common products we see.
iGAM: How does the partnership between iGAM and MRO work?
RL: iGAM fills the void for MRO, and vice versa. iGAM has tons of products, overstock equipment, and integration abilities to build cells. MRO has the capability to supply a warranty for iGAM’s inventory of products and provide solutions for their integration team, if necessary.
iGAM: And what is the process of the warranty for iGAM’s customers?
RL: All the products are tested for quality assurance and certified by our technician before the customer receives them. If the customer experiences a problem with the equipment within 20 months of purchase, they can send in the equipment and have it repaired under their coverage.
iGAM: Last but not least, what does the MRO 20-month warranty coverage bring to iGAM’s customers?
RL: It provides peace of mind that you are buying a piece of equipment that has gone through testing and certification processes. When you take the time to install it, it’s going to work properly. You also get the savings of buying a piece of equipment at a great discount and having covered under a better-than-new warranty.
We at iGAM are pleased to produce this interview with Russell Looper about our 20-month Warranty Coverage through MRO, Inc.
Are you interested in our MRO Warranty Coverage?
Take a look at our inventory of robots, servo motors, and more. All equipment that is covered under MRO Warranty Coverage will have the yellow and grey MRO icon in the top right corner of the product image.
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